Frequently Asked Questions (FAQs)

Travel insurance exists to protect you from certain financial risks and losses that can occur while traveling.

Trip cancellation and interruption benefits can reimburse you for non-refundable, pre-paid trip costs (up to the amount of your policy limits) should your trip be cancelled or interrupted for a covered reason.

Depending on the travel insurance you purchase, insurance can also provide you with crucial assistance in a medical emergency; reimburse you for losses caused by a covered travel delay, baggage delay or baggage loss/damage; and help in other situations as well (listed in the Terms and Conditions).

This travel insurance policy is designed for you if you are an individual who travel to any destinations (except destinations excluded by the insurance policy) and if you wish to be protected against potential unforeseen events beyond your control, which could occur before or during your trip.

To be eligible for the insurance, you must be a resident of Greece/Cyprus.

This insurance policy is not suitable for you if:

- You participate in certain extreme sports activities or sports competitions during your trip

- You wish to cover multiple trips within the year

- Your trip has already started

- Your trip takes place in a country excluded by the insurance policy

- You already have another insurance policy that provides the same cover.

No, travel insurance does not cover cancellation by the travel provider. Only cancellations made by you, as a result of a covered reason, are considered under your travel insurance.

To obtain a refund in case of cancellation by the hotel, we suggest you to contact the travel provider customer service directly.

Reimbursement for cancellation due to a pre-existing medical condition varies according to your country of residence and the status of the medical condition at the time you purchased your travel insurance.

Please refer to the policy Terms & Conditions.

If your baggage is lost, damaged, or stolen while you are on your trip, you will be reimbursed for the cost to repair or to replace it.

You can view the detailed conditions and exclusions in the policy Terms & Conditions. 

If your baggage is delayed by the airline, you will get reimbursed for the expenses incurred for the purchasing essential items until baggage arrives.

There is a minimum delay period before you become eligible for reimbursement, please refer to the policy Terms & Conditions for full details.

This cover is complementary to any refund or reimbursement you may get from the airline.

The quickest and easiest way to file a claim is to visit the website at https://www.mondial-assistance.gr/en_GR/help-and-advice/file-a-claim.html. To get started, you'll need your email address or policy number, as well as your departure date and policy purchase date.

You can also contact us at medical@mondial-assistance.gr or (+30) 210 99 88 118.

Documentation to support your claim is required before we can review your claim. Once you have submitted your claim, you will receive a confirmation email.

Supporting documentation enables us to verify your claim, and it is required in order for us to start the assessment process.

The documentation required depends on your claim type and reason.

It may include receipts, communications and invoices from your travel suppliers, medical certificates, police reports, photos, etc. 

Some common reasons for claim denials are for example:

-         Your claim reason does not meet the requirements stated in the policy

-         Your claim reason is listed under "General Exclusions" in the policy

It's important to read the policy Terms & Conditions before you travel or make a claim to understand what is and is not covered.